QPR ProcessAnalyzer

QPR Software Plc was founded in 1991 and is a mature player in the fields of Process Mining, BPA, Enterprise Architecture and Performance Management. Their QPR ProcessAnalyzer solution offers advanced analytical features for the identification of case clusters and root causes. Other highlights include process predictions, customizable dashboards and enhanced BPMN modeling. Customers can resort to various deployment options and extensive ETL capabilities. A highly detailed knowledge base is a win for developers, giving valuable instruction on how to customize the configuration by using scripting commands. QPR’s pool of customers is highly diverse and includes industries and fields like banking, telecommunications, energy, civil engineering and governmental institutions.

QPR ProcessAnalyzer
Tool Name
QPR ProcessAnalyzer
Vendor
QPR Software Plc (Helsinki, Finland)
Company Size
51-100 employees
Free Trial
Upon request
Licenses
Commercial
Deployment
SaaS, Cloud
, On-Premises
, Standalone
  • SaaS: Dedicated QPR-hosted environment (exclusive access for customer)
  • Multi-tenant setup sharing same AWS resources for users
  • Standalone: A native QPR ProcessAnalyzer Excel Add-In is available
Embedded In
Tested Version
2020.4.0.41643 (SaaS) - Tested in 06/2020
Data Management
Import File Types
CSV, XES
Database Connections
ODBC drivers, OLE DB, ADO.NET (SQL), SAP (R/3 SAP .NET Connector), Microsoft SQL Server
Adapters/Connectors
Microsoft Dynamics AX & NAV, SAP, Oracle, Salesforce, Epicor, ServiceNow, Infor M3, IFS, CDK AutoMaster, M-Files, generic Web Services
Integrated ETL Functionality
QPR ProcessAnalyzer ETL scripts
Data Anonymization & Pseudonymization
Data Loading
  • Data Refresh: Incremental data loading, appending new data to an existing set of data
  • Scheduled Jobs = Automatic data loading in defined time intervals
Data Refresh
, Scheduled Jobs
Character Encodings
UTF-8 compatibility tested with special characters and various languages: Korean, Japanese, Trad. & Simplif. Chinese, Hebrew, Arabic, Russian
UTF-8 (verified
) + various more encodings
Any character encoding (database collation) available in MS SQL Server can be used
Attribute Types
Case-level
, Event-level
Specify Business Hours
Working week
, Multiple shifts/day
, Exclude days
, Holiday calendar
Define Event Order
Manual definition of event ordering in case of identical timestamps. This criterion does not consider automatic ordering by the tool.
By selected column, by custom sequence of activities
Start/End Timestamp
1 timestamp
Process Discovery
» Process Graph
As-Is Process Visualization
Directly-Follows Graph (horizontal, vertical, circular), Force-Directed Graph, Radial, Tree, Grid
Export As-Is Process Graph
For data exports (e.g. CSV) see “Export Reports” criterion
BPMN
Performance Highlighting
Visual highlighting of process bottlenecks
Active time
, Idle time
Process Animation (Replay)
Adjust speed
, Adjust timeframe
, Switch time mode
, Zoom in case
Search and Filter in Graph
  • Search and find activity names (relevant for spaghetti-like graphs)
  • Filter activities/transitions directly from graph
Search
, Filter
Graph Abstraction
Frequency Metrics
Activity frequency, Case frequency
Time Metrics
The term “duration” is used when both active and waiting/idle times can be displayed
Avg/med waiting time, avg waiting time weighted by cost
Waiting times (not active times) can be displayed as only 1 timestamp can be loaded
Additional Graph Metrics
Cost metrics
, Custom metrics
» Process Analysis & Analytics
Process Benchmarking
Visual comparison
, Metric comparison
Process Benchmarking (Different Logs)
Visual comparison
, Metric comparison
Root Cause Analysis
Possible for event logs with case-level attributes
Variant Breakdown by
“Duration” refers to the case throughput time
Case count
Case and Activity List
Activity List
, Case List
, Case List for Variants
View Case Details
Rework Analysis
Rework can be detected through filtering; rework metrics can be defined via code
Edge/Transition Details
From-to activities: List of ingoing and outgoing activities for any selected activity
List of all transitions
, From-to activities
Conformance Checking
Compare As-Is and Target Process
Target Model Creation
Import model
(BPMN), Auto-create from as-is
, Create new
In-Graph Conformance Visualization
List of Compliance Violations
Four-Eyes Principle
Sequence Filtering
“(Not) Directly followed by” filtering
Conformance Root Cause Analysis
Operational Support
Alert Generation
Predictive Analytics
Forecasting can be customized to predict case durations and meeting/failing KPIs thresholds
Recommendations (Prescriptive Analytics)
Advanced Enhancement Capabilities
Organizational Mining
Scenario Simulation
Decision Rule Mining
Views, Monitoring and Reporting
Export Reports
Events (XLSX, DOCX, PDF), Cases (XLSX, DOCX, PDF), Variants (
)
Export Charts and Tables
Custom Dashboards
Custom charts
, Custom tables
Custom Metrics/KPIs
KPI Thresholds
Deviation from defined thresholds can be detected through color differentiation
Advanced Charts
Dashboard offers >5 different chart types
World Map
Latitude & longitude coordinates
, Location by attribute (e.g. country codes, city names)
Save Filter Settings
UI Languages
English
Share & Collaborate
Share selection
; Dashboard sharing
Security & Compliance
Role-Based Access
User Authentication
Basic; LDAP; SAML 2.0; IP-based access restrictions available from QPR Cloud
Audit Logs

Distinctive Focus and Features

  • Advanced analytical capabilities: The Root Cause Analysis shows correlations between filtered cases and their respective case attributes, helping to identify potential root causes. The Clustering Analysis is another powerful feature. Based on MI/AL algorithms, cases can be grouped in a way that cases inside a cluster are similar to each other which, for instance, can be used to check data integrity.
  • Powerful ETL capabilities: QPR ProcessAnalyzer can extract source data from different database types and offers connectors for various ERP systems such as Microsoft Dynamics AX & NAV, Infor M3 and SAP. Data extraction, transformation and loading can be performed with SQL queries implemented by scripts.
  • Secure environment: Commercial customers have several deployment options to choose from: SaaS for a dedicated QPR-hosted environment, AWS-based cloud hosting, On-Premises or a proprietary Excel Add-in as a Standalone option. With a robust and secure user administration, role-based access can be defined even on case level, meaning that permissions can be set for specific case attributes such as the region or case owner. Users can be authenticated through a federated SAML 2.0 authentication or LDAP/AD. IP-based access restrictions are available in the QPR Cloud as well.

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Disclaimer: The timeliness of provided information is based on the tested version and date as stated under “Tested Version”. No guarantee can be given about the correctness and accuracy of the information contained.

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