BusinessOptix offers a fully cloud-based platform with end-to-end process transformation tools for use cases such as customer experience (CX), operational efficiency and transparency of business processes. The BusinessOptix Process Transformation suite includes tools for scenario modeling, documentation, transformation planning and more. Process Mining functionalities are incorporated into the suite and help the user discover and improve processes. In addition to its conformance checking capability, the tool offers an elaborate scenario modeling and simulation feature. Cross-organizational mining of processes is realized with the help of various collaboration features for content sharing, documentation and work instructions. The vendor serves customers across various industries, including Finance and Insurance, Engineering and Construction, Retail and also governments.

Tool Name
BusinessOptix (Kansas City, MO, USA)
Company Size
11-50 employees
Free Trial
Upon request
Academic, Commercial
Embedded In
Tested Version
7.0 (SaaS) - Tested in 04/2020
Data Management
Import File Types
Database Connections
ODBC drivers
Custom on request, via iPaaS connectors
Integrated ETL Functionality
Initial loading via open API enabling integration with ETL of choice
Data Anonymization & Pseudonymization
Data Loading
  • Data Refresh: Incremental data loading, appending new data to an existing set of data
  • Scheduled Jobs = Automatic data loading in defined time intervals
Data Refresh
, Scheduled Jobs
Character Encodings
UTF-8 compatibility tested with special characters and various languages: Korean, Japanese, Trad. & Simplif. Chinese, Hebrew, Arabic, Russian
UTF-8 (testing not successful
Attribute Types
, Event-level
Specify Business Hours
Working week
, Multiple shifts/day
, Exclude days
, Holiday calendar
Define Event Order
Manual definition of event ordering in case of identical timestamps. This criterion does not consider automatic ordering by the tool.
Start/End Timestamp
2 timestamps
Process Discovery
» Process Graph
As-Is Process Visualization
Directly-Follows Graph (horizontal)
Export As-Is Process Graph
For data exports (e.g. CSV) see “Export Reports” criterion
Performance Highlighting
Visual highlighting of process bottlenecks
Active time
, Idle time
Upon request
Process Animation (Replay)
Adjust speed
, Adjust timeframe
, Switch time mode
, Zoom in case
Search and Filter in Graph
  • Search and find activity names (relevant for spaghetti-like graphs)
  • Filter activities/transitions directly from graph
, Filter
Graph Abstraction
Frequency Metrics
Activity frequency
Time Metrics
The term “duration” is used when both active and waiting/idle times can be displayed
Min/max/avg/med/std dev duration
Additional Graph Metrics
Cost metrics
, Custom metrics
Upon request
» Process Analysis & Analytics
Process Benchmarking
Visual comparison
, Metric comparison
Process Benchmarking (Different Logs)
Visual comparison
, Metric comparison
Root Cause Analysis
Variant Breakdown by
“Duration” refers to the case throughput time
Case count
Case and Activity List
Activity List
, Case List
, Case List for Variants
View Case Details
Rework Analysis
Loops can be displayed in process graph
Edge/Transition Details
From-to activities: List of ingoing and outgoing activities for any selected activity
List of all transitions
, From-to activities
Conformance Checking
Compare As-Is and Target Process
Target Model Creation
Import model
(BPMN, XPDL, Nimbus, Bizagi + more), Auto-create from as-is
, Create new
In-Graph Conformance Visualization
List of Compliance Violations
Four-Eyes Principle
Requires configuration
Sequence Filtering
“(Not) Directly followed by” filtering
Requires configuration
Conformance Root Cause Analysis
Operational Support
Alert Generation
Can be configured with third party tools
Predictive Analytics
Recommendations (Prescriptive Analytics)
Advanced Enhancement Capabilities
Organizational Mining
Scenario Simulation
Decision Rule Mining
Views, Monitoring and Reporting
Export Reports
Events (
), Cases (
), Variants (CSV)
Export Charts and Tables
Custom Dashboards
Custom charts
, Custom tables
Custom Metrics/KPIs
Requires configuration
KPI Thresholds
Deviation from defined thresholds can be detected through color differentiation
Requires configuration
Advanced Charts
Dashboard offers >5 different chart types
World Map
Latitude & longitude coordinates
, Location by attribute (e.g. country codes, city names)
Save Filter Settings
UI Languages
English, French, Danish, Chinese
Share & Collaborate
Share selection
; Comments and forms function on object level; Work instructions; Stakeholder management
Security & Compliance
Role-Based Access
User Authentication
Basic; MFA on request
Audit Logs

Distinctive Focus and Features

  • Scenario Modeling and Simulation: BusinessOptix comes with extensive scenario modeling and simulation functionalities which help the user assess the impact of process changes on the organization. Various scenarios can be created and compared with each other to identify and prioritize improvement opportunities. Simulation objects include FTE costs, work times and an integrated RPA assessment feature.
  • Documentation and Collaboration: One of the core strengths of the BusinessOptix suite is its holistic documentation and collaboration approach. The platform enables all relevant stakeholders to collaborate with each other by means of content sharing and comment annotation, as well as work instructions to guide frontline staff. Change managers can leverage the documentation functionality.

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Disclaimer: The timeliness of provided information is based on the tested version and date as stated under “Tested Version”. No guarantee can be given about the correctness and accuracy of the information contained.

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